PRIVACY POLICY

Purpose

The purpose of this privacy statement is to let users of this website know when we collect personal information and what we may do with it. We don't use, share, or disclose personal information collected or received through this website except as set out in this statement.

Scope

This privacy statement applies to personal information collected through UltraCall.nz, and or our mobile applications and web-based dashboards where applicable.

Collection, storage, and use

You can use UltraCall.au and UltraCall.nz without disclosing any personal information.

Voluntary disclosure of personal information

You may choose to voluntarily provide personal information through this website (e.g. in the feedback form or when subscribing to news and updates). This information may be viewable by site administrators, our staff (as appropriate) and third-party contractors who may administrate or work on the site.

Electronic alerts and newsletters

When you subscribe to one of our alerts or newsletters, the details you provide may be stored in a secure third-party database (e.g. Mailchimp). You will be asked to provide your name and email address so we can send you future electronic newsletters. When you unsubscribe to our alert or newsletter, your details will be deleted from the database.

Collection of personal information

We may ask or require you to provide some personal information when you complete an online form (e.g. the site feedback form or when subscribing to news or updates).

When signing up for an account we will ask you to provide details to enable us to provide log in services. You will be required to supply:

• Your email address

• Your first and last names

• Your physical address

We will not use your provided information for any purpose other than enabling log in to access the UltraCall services and the UltraCall Service.

By enabling the Carer functionality and providing the above information you consent to us forwarding UltraCall information to your community of Carers.

We will not use your provided information for any purpose other than for enabling log in to access the UltraCall services.

Alerts and notifications

To enable alerts and notifications to be sent to Carers, we will require you to provide details of your cell phone number or email address, including some or all the following information:

• Carer first and last names

• Carer contact email address

• Carer contact phone number

By enabling the Carer feature and providing the above information you consent to us forwarding your details to your Carer.

We will not use your Carer details for any purpose other than for enablement of the Carer feature.

Holding of information

When you provide personal information, unless otherwise indicated, it will be held by us. It may be stored or accessed on behalf of us by authorised third parties (such as third-party contractors) to the extent that is necessary, for example for them to administrate or carry out work on the site. We will store and keep your personal information secure in accordance with the relevant Privacy Acts and any agents will be subject to our information security and privacy requirements.

Use of personal information

We use your personal information provided to us through this website only for the purpose you provided it (e.g. to provide log in features, to provide auto order features, to administer, evaluate and improve the site, to improve our services, or to action or respond to the information provided). We may also use personal information provided to us through this website for other reasons permitted under the relevant Privacy Act (e.g. with your consent, for a directly related purpose, or where the law permits or requires it).

Disclosure of information

We will generally not share personal information that is provided or collected through this website, unless it is necessary to do so for the purpose for which you gave us the information (e.g. to investigate a complaint) or where you consent. We will not otherwise disclose personal information provided or collected through this website unless required or otherwise permitted by law.

Records and retention of personal information

We will only retain personal information if it is required for the purposes for which the information may lawfully be used.

Security

UltraCall websites have security designed and maintained to prevent the loss, misuse and alteration of information under our control. To maintain the cyber security of our systems and information, our systems are subject to ongoing monitoring (including activity logging), analysis and auditing.

We may use information about your use of our websites and other IT systems to prevent unauthorised access or attacks on these systems or to resolve such events. We may use this information even if you are not involved in such activity.

We may use services from one or more third party suppliers to monitor or maintain the cyber security of our systems and information. These third-party suppliers will have access to monitoring and logging information as well as information processed on our websites and other IT systems.

Rights of access and correction

Your rights

You have the right to:

• find out from us whether we hold personal information about you

• access that information; and, if applicable

• request corrections of that information.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us.

For more information on the privacy laws in New Zealand and Australia contact the Office of the Privacy Commissioner.

Collecting statistical information using cookies via analytics tools

We may use cookies to gather data about trends in website usage using a tool called Google Analytics. This data will be viewable by website administrators. This information is aggregated, and it does not identify you personally.

Cookies

Browser or ‘web’ cookies are small text files that are sent by a website and stored on your computer's hard drive to collect information about how you browse the website.

Cookies are used to:

• measure how you use the website so it can be updated and improved based on your needs

• remember the notifications you’ve seen so that we don’t show them to you again

You can manually disable cookies at any time. Check your browser's 'Help' to find out how.

Data collected may include:

• the IP address used to access the website

• the search terms you used on this site

• the pages you accessed on this site and the links you clicked on

• the date and time you visited this site

• the referring site (if any) from which you clicked to reach this site

• the device you used to access this site

• your operating system (e.g. Windows 10, Mac OS X)

• the type of web browser you used to access this site (e.g. Internet Explorer, Google Chrome)

• other things like your screen resolution and the language setting of your browser.